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Managing Customer Information during Driver Shortages

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    Female bus driver with LED display showing cancelled over the top

Following a workshop earlier in January this document has been produced to help understand how customer information systems can better be managed during the current driver shortage. 
This document identifies a number of actions that may help the industry longer term with managing high volumes of short notice changes and cancellations. 

On Bus Audio Visual Equipment

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    hearing Loop icon and Next Stop Display

In 2017, through the Bus Services Act, the government introduced powers to require the provision of audible and visible information on local bus services throughout Great Britain.

When enacted, this will require bus operators to equip their vehicles with display screens to provide next stop information and audio systems to announce the information - using both speakers and induction loops.

Passenger Counting

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    Bus with people boarding and alighting

Passenger counting technology has developed significantly over recent years - with a much wider range of technologies used. Greater accuracy and implementation is now standard in some countries, though within the UK there are still few implementations on-bus.

The COVID-19 pandemic has changed how people approach many situations, but none so drastically as how they contend with, and avoid, crowds.