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During 2010 severe weather brought much of the UK to a standstill. Buses and trains were all badly affected. The transport industry was severely criticised for its lack of good quality, consistent and timely information to passengers during periods of severe disruption.

The high levels of criticism of the transport industry has brought passenger information into the spotlight and found it wanting during periods of disruption. This document addresses some of the issues which face information providers in trying to continue to provide an accurate service during periods of disruption.

This document has three main sections:

  • Section 2 covers the basis for disruption information services;
  • Section 3 covers the available channels for providing information;
  • Section 4 covers the characteristics expected of disruption information.
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