Enhancing the Off Bus Experience

20 Jun 2023

Transport for London

The on bus experience for both new and refurbished vehicles is improving all the time with new and improved facilities and equipment.

What about the off bus experience?

To encourage more people to use buses we need to provide customers with an excellent experience before and on the bus.

How can make their journey to the bus stop and their waiting experience more attractive?

At this event we will explore what passengers want and need from their journey to and from public transport, what information they need, what wayfinding is needed and what the facilities at stop should be to make public transport accessible and attractive to everyone.

Hear from EPM, Journeo and React Accessibility on how their products can assist and find out how Transport for London and Transport for West Midlands and others are addressing the challenges.

Event Recording

Name

Enhancing the Off Bus Experience - Finding Your Way
Name

Enhancing the Off Bus Experience - Bus Stops and Shelters
Name

Enhancing the Off Bus Experience - Improving the customer experience effectively and efficiently
Name

Enhancing the Off Bus Experience - Smart Public Transport and Quality of Life in Large Cities
Name

Enhancing the Off Bus Experience - Bus Stops and Accessibility Information
Name

Enhancing the Off Bus Experience - Information for the Commonwealth Games 2022 and Sprint network
Name

Enhancing the Off Bus Experience - Bus Centre of Excellence
Name

Enhancing the Off Bus Experience - Interactive & accessible technology to improve the experience
Name

Enhancing the Off Bus Experience - International Perspective

Workshop Presentation

Attachment	Size
Finding Your Way - Tim Rivett, RTIG (5.49 MB)	5.49 MB
Bus Stops & Shelters - Simon Reed, TfL (2.39 MB)	2.39 MB
Improving the customer experience effectively and efficiently - Nick Brookes & Aiden Proctor, EPM (3.33 MB)	3.33 MB
Smart Public Transport and Quality of Life in Large Cities - Shadab Bahreini, University of Plymouth (537.87 KB)	537.87 KB
Bus Stops and Accessibility Information - Russell Gard, React Accessibility (1.82 MB)	1.82 MB
Public Transport Information for the Commonwealth Games 2022 and the Sprint network - Craig Shipley, TfWM (2.86 MB)	2.86 MB
Bus Centre of Excellence - Tim Rivett, RTIG (702.04 KB)	702.04 KB
Using interactive and accessible technology to improve passenger experience - Saff Riaz, Journeo (7 MB)	7 MB
An International Perspective - Tim Rivett, RTIG (5.98 MB)	5.98 MB