Passenger counting technology has developed significantly over recent years - with a much wider range of technologies used. Greater accuracy and implementation is now standard in some countries, though within the UK there are still few implementations on-bus.
The COVID-19 pandemic has changed how people approach many situations, but none so drastically as how they contend with, and avoid, crowds.
The traditional rush hour crowding on public transport has shifted away from being a slight annoyance and minor inconvenience, into being a personal health and safety concern. While several studies have found no correlation between public transport use and COVID-19 transmission, more effort will be needed to change perceptions and boost confidence and trust.
Sharing occupancy levels on public transport vehicles empowers passengers to make informed decisions about their trips now; and will continue to add value to the passenger experience beyond the pandemic.
Automated Passenger Counting (APC) is not new, having been introduced in the 1970s; but new technologies and techniques have been rapidly emerging in recent years.
Over the course of 2020, significant work was carried out and progress made, by suppliers and bus operators to introduce passenger counting solutions and present the information to passengers.
Passenger counting can be used for a range of different purposes from providing information to customers about the live loading of a vehicle, through to service operation and planning.
This report will help members understand the benefits of passenger counting and some of the potential use cases; and to develop business cases and understand the technology options.
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